How does booking management work?
For a reservation booked with PriceRoom, use My Bookings to check the booking status, payment information, voucher and cancellation terms. PriceRoom is your contact for questions about that reservation.
Booking Status
Completing the payment step does not always produce an immediate confirmed reservation. A pending or under-review status means that a final outcome is still needed. Check the status before travel and contact support if it is unclear.
Changes and Cancellations
You cannot directly edit the dates, names or occupancy of a confirmed booking in My Bookings. Contact support to ask what is possible. A request is not an approved change. You may need to cancel and make a new booking, with different prices and cancellation costs.
Before cancelling, review the current cancellation quote and confirm only if you accept it. A submitted request, a confirmed cancellation and a completed refund are different stages.
During Your Stay
Contact the hotel front desk first for room access, facilities or problems at the property. If the issue remains unresolved, email support with the booking reference and details. For urgent arrival problems, put URGENT in the subject. Support is by email and contact form, with replies as quickly as we can; there is no staffed phone or live-chat service.
Bookings Made Elsewhere
If you followed an offer to another booking site and booked there, contact the company named on that confirmation. It manages that reservation and its payment terms.