Finding your booking confirmation
Sign in to the account used for booking and open My Bookings. Select the reservation to check its status and details.
Confirmed and Awaiting Confirmation
A booking reference or payment authorisation does not by itself mean the stay is confirmed. If the booking is pending, processing or under review, it still needs a final outcome. Follow the status shown in your account and contact support if you need clarification.
Once confirmed, keep the booking confirmation and download the voucher where available. Check the hotel name, dates, rooms, guests and reference before travel.
Finding the Email
Search your inbox for the booking reference and check spam or junk folders. Verify that you are checking the email address used for the booking. Email delivery can be delayed, so use the account record to check status rather than making another booking because the email has not arrived.
If You Cannot Sign In
Use the password-reset option for the account email, or the sign-in method you used when registering. If you still cannot access the booking, contact support with your booking reference if available, hotel, dates and account email. Never send a password or full payment-card details.
Is the Confirmation an Invoice?
A confirmation or voucher is a booking document. For a formal invoice, contact support. The booking value can include scheduled payments that have not yet been collected.
Related Articles
- Understanding how booking works
- What if hotel can't see my booking?
- How to get an invoice
- Cancelling your booking