Can refund go to different card?
Refunds are returned through the original payment method. PriceRoom does not offer a routine option to send a booking refund to a different card, another person or a chosen bank account.
Replaced, Expired or Canceled Cards
Ask the bank that issued the original card how it handles incoming refunds. It may route a refund to a replacement card or the underlying account, but this depends on the bank. Do not assume it will happen automatically in every case.
Closed Accounts
Contact the original bank first and tell support if it cannot receive the refund. Include the booking reference and the bank's explanation. Any failed refund needs investigation; an alternative payment route or resolution date is not guaranteed.
Company Cards or Another Person's Card
The refund follows the original payment. Coordinate with the cardholder or employer about how you will receive any money owed to you. PriceRoom cannot change the recipient simply because someone else is now staying or handling the expense.
What to Send Support
Provide your booking reference, original charge date, amount and currency, and any refund reference. Do not email full card details, passwords or security codes.