When will I receive my refund?
Check My Bookings and your payment updates to see whether the cancellation is confirmed and whether a refund has been initiated. Submitting a cancellation request is not the same as receiving a refund.
Refund Stages
- The cancellation outcome and applicable charge are established.
- Any refund due is processed through the payment provider.
- Your bank or payment provider posts the credit to your account.
Some cases need review or follow-up. Do not assume that every cancellation or refund completes immediately.
How Long Will It Take?
The payment notices may give an estimate for your refund. Once a refund has been sent, it can take up to 5–10 business days to appear in your account, depending on your bank or card provider. An estimate is not a guaranteed arrival date, and PriceRoom cannot control when your bank displays the credit.
Check Your Bank Record
Look for a credit to the original payment method. A released authorization can disappear from pending transactions instead of appearing as a separate refund. Ask your bank if you are unsure which happened.
If It Has Not Arrived
Contact support with the booking reference, cancellation date, expected refund amount and any refund reference supplied. Include only redacted payment information. If your card was replaced or the account closed, ask the issuing bank how it handles incoming refunds and tell support about any problem.