Changing guest names on reservation
Confirmed bookings cannot be edited directly, including guest names. If a name is incorrect, contact support with the booking reference, recorded name and correct spelling before travel.
Spelling Corrections
Explain the correction and why it is needed. Support can investigate whether it can be accepted. A request is not approval, and there is no guaranteed outcome or response time. Do not assume the reservation has changed until you receive confirmation of the outcome.
A Different Person Staying
Do not assume a booking can be transferred to someone else. You may need to cancel and make a new booking. Review the cancellation quote and new availability and price before deciding.
Booking for Someone Else
When making a reservation, enter the name of the guest who will check in. Confirm any identification and cardholder requirements with the property before travel.
Legal Name Changes
Contact support to explain the situation. Send identity documents only if requested and necessary, using the instructed method. Do not email more sensitive information than needed.
At Check-In
Bring the identification required by the property and your booking confirmation. If the recorded name does not match, speak to reception and contact support. A note or email requesting a correction is not proof that it was accepted.